Q: Who do I contact to make an appointment?

A: Intake Coordinator 954-561-3663 Ext 109  M-F 9-3pm  (closed 12:30-1:30pm)

Last Friday of each month 9am-noon

Intake Hours:

M-F 9am-3pm. Appointments are available upon request. To make an appointment call  Intake Coordinator 954-561-3663 Ext 109 or email rcruz@poverello.org

Q: How long will my intake appointment take and what do I need to bring to the appointment?

A: Your intake will take about 30 minutes and you must bring a photo Id.

Q: If CIED determines I am eligible to receive food pantry services, why do I need to do another intake at the food pantry?

A: As part of Poverello’s intake, we will inform you of a variety of things, orient you to the food pantry, and have you sign a confidentiality agreement. You will also be issued a special food pantry number, which you will use to receive food, and a food pantry file will be created for you so we can track your food pantry use.

Q: How long will I be eligible for food pantry services?

A: 6 months. At the end of 6 months you must update your eligibility through CIED.

Q: When can I come get food?

A: The food pantry is open Monday through Friday from 9:00 am until 3:00 pm Sat. 9-12

Q: I need food. What is the first step I need to take?

A: You must contact the Ryan White Central Intake & Eligibility Department (CIED) at 954-566-1417. Then meet with CIED. They will tell you if you are eligible to receive food pantry services.

Q: Where is CIED located and how do I contact them?

A: One of CIED locations is at Poverello’s Live Well Center, located at 2200 NE 12th Ave, Wilton Manors, one block away from Poverello.

The CIED Main Office is at Broward Regional Health Planning Council, located at 200 Oakwood Lane, Suite 100, Hollywood, FL 33020.

Whether you wish to schedule an appointment at the Main Office or at the satellite office at Poverello’s Friends Fitness Center, it is necessary to schedule your appointment by calling (954) 566-1417.

Q: How do they decide if I’m eligible for food pantry services?

A: You must be HIV +. You must be a resident of Broward County. You must show proof of residency, and proof of your income. Multiple documents are needed so it’s best to call CIED at (954) 566-1417 to be sure you bring all the right documents to your appointment.

Q: Once I’m told I’m eligible for food pantry services do I just come in and get food?

A: No. You must come to the Poverello Food pantry between the hours of 9:00 am – 12:00 noon to complete an intake. During those hours you can just come as a walk in. If those hours don’t work for you, you can also schedule an appointment to do an intake during the hours of 12:00 noon until 2:00 pm.

Q: What if I am at work or school during those hours?

A: We are open on Saturday from 9:00 am until 12 noon. But in order to come in on Saturday you must provide proof that you are working or in school during the week.

Q: What if I don’t speak English very well, or am hearing impaired? Is there someone who can help me?

A: Yes.  Our staff speak several languages and arrangements can be made if you need an interpreter.

Q: If I can’t pick up my food can a friend or family member get it for me?

A: Yes, but you must send a letter from your doctor stating that you are too sick to leave the house, and you must write a note to the food pantry staff stating that your friend or family members is picking up your food.

Q: I heard that I can get a food voucher to spend at the store. Is this true?

A: Yes, but there is a limit to how many times you can get a voucher. There are also times that Poverello may run out of food vouchers.

The specific times during the week to receive available food vouchers are Monday through Friday from 11:00 am – 2:00 pm.

Q: Can I buy anything I want with my food voucher?

A: No. You can only purchase food from an approved list. The list is available in the lobby of the food pantry.

Q: How will anyone know whether or not I bought only things on the approved list?

A: In order to continue receiving services at the food pantry you must return the voucher along with a receipt showing that you bought only approved items from the list. It is extremely important that you return both the voucher and the receipt.

Q: What if I have a problem/conflict with someone at the pantry? What should I do?

A: Ask to speak to the food pantry manager to see if they can resolve your issue.

Q: What if I’m not happy with what the food pantry manager says or does?

A: We have a “written grievance process” in place for when this happens. If you need help completing your grievance, someone from Poverello’s staff will help you do this and make sure your concerns/issues are heard and communicated as you want them to be.

Q: I heard that Poverello has a gym. Can I just go to the gym and work out?

A: No. You must first get a letter from your HIV doctor stating that you are healthy enough to work out. Then you must come to the food pantry and show an intake person the letter. Following that you will be asked to fill out an application. Once the application is filled out you will receive a number that you will use to sign in at the Friends Fitness Center.

Q: If I already have a food pantry number can’t I just use that number for the gym?

A: No. a special number must be issued

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